Band 2
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- Full time
- Part time
Job overview
As an Emergency Department Assistant at Queen’s Medical Centre (working in adults and paediatrics), you can make all the difference!
You’ll be a key part of a team that makes sure patients and their relatives are reassured; the medical staff who treat them have the support and resources they need, to maintain a working department and help the staff do the best job they can.
It’s a big responsibility, and it’s as rewarding as it is challenging in one of the biggest Emergency departments in Europe.
Please note successful candidates will need to be able to commit to 6 weeks mandatory training on commencement in the post even if wanting part time hours
Main duties of the job
The job will see you combine three roles: reception duties, transfer of patients and a nursing support and clinical nursing.
The reception role involves, after extensive training: working on various hospital and national computer systems, inputting data accurately and at speed, maintaining accurate electronic and paper records, dealing professionally with telephone enquires both internal and external, maintaining a high level of patient confidentiality. A high level of customer care is required for this role. In addition, you’ll make sure the Department itself is looked-after by reporting equipment faults, ordering supplies and stationery and generally keeping the place tidy.
Transfer of patients and a nursing support role means you’ll be patients’ first point of contact. You will be there to help and advice throughout their time in the Emergency Department by: making drinks, assisting with meals, escorting patients to the toilet and arranging transport (home if necessary). The Transfer role requires the candidate to have both upper and lower body physical strength. An interest in physical activities would be a distinct benefit in this fast moving environment.
The clinical nursing aspect of the role involves assisting nursing staff with the basic nursing observations, oxygen therapy and resuscitation, and, in time, you’ll undertake more training for more advanced roles. This involves working in the ED Majors unit, Resus, Paediatrics, & ED urgent treatment unit.
Working for our organisation
This is a role that calls for a ‘people person’ with a very well organised approach. You’ll need a good basic education and be able to speak and write English well, be able to input data quickly and accurately, but more than that, you will need to be cheerful, pleasant and patient.
Reliability is extremely important, as is the flexibility to work nights, weekends and bank holidays (shifts are on a rota basis, 24/7).
This post could also expose you to distressing issues and incidents. In all aspects, full initial and ongoing training will be available to you.
Detailed job description and main responsibilities
In addition to the below summary, you’ll need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
You will need to:
Hold the right to work in the UK (certificate of sponsorship is not available for this role)
Be prepared to undertake pre-employment checks, which can last a number of weeks and includes a medical and criminal record check
Once the application deadline has closed, all applications will be reviewed by a shortlisting panel.
If you are successfully shortlisted, you will be invited to a face to face interview.
Please note that virtual interviews will not be available.
Please also note that due to high volume of applications, feedback, if unsuccessful, will unfortunately not be given.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards.
Training & Qualifications
Essential criteria
- GCSE,s English Language & Mathematics A-C or Functional Skills grade 3 or equivalent (NVQ 2 OR above)
Desirable criteria
- NVQ 2 Healthcare/Customer Care
Experience
Essential criteria
- Previous Experience of Customer Contact Work
- Sound Employment Record
- Good Attendance record
Desirable criteria
- Previous Health Care Experience in a hospital setting
Communication and relationship skills
Essential criteria
- Demonstrates an aptitude for Team Working
- Cheerful. Pleasant and Patient Personality
Desirable criteria
- Previous Experience in a Fast Moving Stressful Environment
Analytical and Judgement skills
Essential criteria
- Basic IT Literacy
Desirable criteria
- Previous IT experience
Planning and organisation skills
Essential criteria
- Application Form has all sections Completed Clearly and Concisely
Physical skills
Essential criteria
- Capable of using medical devices equipment following training.
- Able to undertake patient manual handling manoeuvres and non patient manual handling manoeuvres
Other requirements specific to the role
Essential criteria
- Willingness to Undergo Training as required
- Ability to work Flexible Hours including nights, weekends and bank holidays
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Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation such as passports, visas and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
