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Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Acting with due care where a customer has been identified as being vulnerable.
Actively engage and build trust with customers providing advice appropriate to their circumstances.
Drive customer experience by providing timely resolutions while working in a fast paced, demanding, customer centric and results focused environment, while adhering to quality standards and regulatory guidance.
Achieving personal, department KPIs and ensure accounts are monitored and worked accordingly to SLA’s.
Identifying and meeting the needs of internal and external customers.
Manage caseloads via telephony, email and chat
Provide insight into customer journeys and support the development of policies and procedures.
Ability to take a problem-solving approach and to analyse information and situations and generate reasoned recommendations and solutions.
