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Reporting to: Customer Services Manager
Main Function: To be effective as one of the first points of contact for the organization.
Effective redistribution of requests to the appropriate departments
Job Content:
· Data Entry of credit notes & small invoices on a daily basis
· Receiving, logging and processing of the “free bag” and voucher scheme, including non direct customers
· Maintaining the voucher spreadsheets
· Liaising with customers transport queries
· Receiving & dealing effectively and politely with incoming calls, answering enquiries or redirecting as appropriate
· Liaising with Area Sales Managers
· Working within Excel, Word and Access programmes, to process credit notes, small invoices and to also answer customer enquiries
· Follow Health & Safety procedures set within the company
· Understand & abide by Operating Procedures
· Carry out any “ad hoc” duties for which you have received appropriate training as deemed necessary by line management
A quality Customer Support Team is a cove tenet of any successful business, it is a bridge that connects the service to the customer. To this end the successful candidate will require the following key skills:
· A flexible “can do” approach
· A confident & polite telephone manner
· A willingness to work effectively as part of a team
· A willingness to learn
· Good time management & personal organisation
· Good communication skills & able to communicate effectively using varied media and covering a range of levels including Directors, Area Sales Managers, Customers (wholesale, retail and end user) and Peers.
· A “customer comes first” attitude
· An empathetic understanding of the unique relationship between pet owners and their dogs
Remuneration Level:
Job Type: Full-time
Salary: £21,000.00 per month
Benefits:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Application deadline: 31/07/2023
Reference ID: CS
