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Band 3
Job overview
We have an exciting opportunity as a Service Administrator to join our Professional Midwifery Advocate team within the Family Health Division.
The post holder will support the Professional Midwifery Advocate team in dealing with patients, healthcare professionals, other administrative personnel and private parties via the telephone. Ensuring the effective and efficient delivery of administrative duties such as booking appointments, sending out patient letters, preparing clinical reports and any other relevant administrative duties.
Main duties of the job
The Service Administrator is the first point of contact for patients.
Managing outpatient / inpatient appointments as appropriate, and ensuring all referrals are suitably actioned.
Maintaining the confidentiality of patients and other hospital information at all times.
Handle enquiries either by telephone, email or in person, referring to other service staff members as appropriate.
Required to accurately enter data into a number of IT based systems including any reports are sent to the appropriate system/s.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
Person specification
Training & Qualifications
Essential criteria
- Competent in the use of computers, including word-processing, spreadsheets and databases.
Experience
Essential criteria
- Experience of relevant administrative work
- Understanding of data confidentiality
Communication & Relationship
Essential criteria
- Good telephone manner
- Excellent interpersonal skills
- Ability to work under pressure and use own inititiave
Analytical and Judgement
Essential criteria
- Knowing when to ask for help when handling difficult/complex situations
Planning and Organisational
Essential criteria
- Has the ability to organize own workload and prioritise as appropriate
- Effective team member
Phycial skills
Essential criteria
- Accuracy in recording and filing information
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
